Managed Services
AppCare
Award-Winning Managed Services
Let your team focus on core competencies and the fundamentals of your business while MindStream optimizes your business analytic applications.
MindStream AppCare is our managed services offering. AppCare acts as an extension of your team. We'll use our experience in managing applications including Oracle Hyperion and OneStream Software, supporting users, driving end-user adoption , and overseeing application extensions, to provide you with key insights and recommendations that are unique to your needs and goals. With AppCare Managed Services, you can maximize the value of your IT organization by letting your staff focus on high-value activities while MindStream experts maintain your software.
Benefit from Business Intelligence and Performance Analytics Experts
AppCare Managed Services is a complete hosting and software management service that gives you direct access to product support and software management experts who can help solve problems and introduce new product capabilities.
Core Services Designed Specifically for Finance
AppCare Managed Services offers business benefits that give you enhanced security and compliance as well as improved system scalability, performance, and availability. It also provides change management services including product updates and upgrade processes that are engineered to give you access to the latest product innovations and capabilities.
AppCare Managed Services delivers the following core services designed specifically for your business analytic applications:
- Infrastructure Support: Manage and maintain hardware, network connections, and facilities for customers
- Application Support: Closed-loop process with finance and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether
- Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
- Service Level Agreements: Help desk with defined and documented escalation process during on-boarding process with established service levels and monthly application reports
- IT Governance: Dedicated Account Management to collaborate with planned changes (monthly or quarterly business needs), resolve problems, and keep IT solutions aligned with the business
Choose the Best Services for Your Business
Flexible hosting services options. MindStream Analytics can provide a hosting data center, or provide support in your own or a third-party data center.
Unlock the Value of Your Software
AppCare Managed Services helps you leverage MindStream Analytics' years of experience so you can better focus and direct our resources. AppCare Managed Services follows best practices to ensure that customers accelerate business results, lower costs, and reduce risks.
Best practices include:
- Proactive problem resolution and maintenance
- Reusable processes and technologies
- Seamless access to product, support, and software management expertise
- Validated solutions
- Engineered upgrade processes
- Certified and audited processes
News Spotlight
2018 MSP 501 For the fourth year in a row, MindStream Analytics is ranked in the world's top 501 Managed Services providers by MSPmentor 501 Global Edition - a distinguished list and report identifying the world's top managed service providers (MSPs). MindStream is the ONLY Managed Service Provider dedicated to Analytics to make the list.
Contact MindStream Analytics
Want to learn more about MindStream AppCare? Complete the form below to download our white paper: Application Managed Services - A Complete Guide.
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Partner SpotLight
OneStream CPM
OneStream aligns to your business needs and changes more quickly and easily than any other product by offering one platform and one model for all financial CPM solutions. OneStream employs Guided Workflows, validations and flexible mapping to deliver data quality confidence for all collections and analysis while reducing risk throughout the entire auditable financial process.