Oracle Planning and Budgeting Cloud Service Support Online

Online Support for Oracle Planning and Budgeting Cloud Service

Oracle Planning and Budgeting Cloud Service (PBCS) is a planning, budgeting, and forecasting solution used by many large, medium, and small companies worldwide to solve enterprise-wide business planning use cases. PBCS has enabled organizations of various sizes to quickly adopt world-class planning and budgeting applications with no CAPEX infrastructure investments, driving market-leading functionality across lines of businesses in the enterprise with flexible and customizable deployment options and virtually no learning curve.

MindStream AppCare

MindStream Analytics offers an award-winning application managed service solution - AppCare - specifically for PBCS users. Our AppCare solution has been recognized for four straight years in the MSPmentor Top 501 ranking - The Ultimate Guide to the World's Best Managed Services Providers. MindStream is the only EPM/CPM focused Application Managed Services Provider ever to be ranked!

Our AppCare Methodology was developed around four key principles: Process Improvement; Proactive Monitoring; Preventative Maintenance; and Incident Management. Our resource team includes a mixed skillset of both technical and functional expertise that is comprised of PBCS consolidation, planning, and infrastructure experts. Our support options include 24 x 7 Follow-the-Sun Support, a unified Global Support Platform overlapping 9 hour days, SOC Level 1 Type II Certification, and a Certified Best-of-Breed CPM Support Expertise.

Oracle PBCS Support

Once authorized by our client and approved by MindStream, Distinct Project Work is performed above and beyond the support services. Each instance of Distinct Project Work is detailed using our Support Ticket Request process and contains Project Objectives, Key Deliverables, and Project milestones.

Examples of Distinct Project Work:

• Automation of Tasks and Procedures (Data or Metadata)
• Alternate Hierarchies
• Additional Report Writing
• Allocations and/or Driver-Based Rules

MindStream Flexible Support Offerings

Additional options include Application Hosting, Technical Infrastructure Services, Extended 24 x 5 or 24 x 7 Support.

PBCS AppCare Pricing Matrix

Assumptions: Onboarding fee is waived for all NetSuite Suite Success Implementations 12-month initial commitment with included auto-renewal unless notified 30 days before the renewal

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