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Managed Services

AppCare

The MindStream Solution

Oracle Business Intelligence helps you get the most out of your business by increasing the usefulness of business data. MindStream AppCare Managed Services ensures that you get maximum value out of Oracle Business Intelligence. AppCare Business Intelligence Managed Services is a complete hosting and software management service that gives you direct access to Oracle product, support, and software management experts who can help solve problems and introduce new product capabilities. With AppCare Managed Services, you can maximize the value of your IT organization by letting your staff focus on high-value activities while MindStream Oracle experts maintain your Oracle software.

Let your team focus on core competencies and the fundamentals of your business while MindStream optimizes your business analytic applications.

MindStream AppCare is our managed services offering. AppCare acts as an extension of your team. We'll use our experience in managing applications, supporting users, driving end-user adoption, and masterminding application extensions and evolution to challenge the status quo and provide you with key insights and recommendations that are unique to your business needs and goals.

Core Services Designed Specifically for Oracle Business Intelligence

AppCare Business Intelligence Managed Services offers business benefits that give you enhanced security and compliance as well as improved system scalability, performance, and availability. It also provides change management services, including product updates and upgrade processes that are engineered to give you access to the latest product innovations and capabilities.

MindStream experts use Information Technology Infrastructure (ITIL) - based processes and automation to manage your software on proven configurations across the entire Oracle technology stack. AppCare Managed Services delivers the following core services designed specifically for Oracle Business Intelligence:

  • Infrastructure Support: Manage and maintain hardware, network connections, and facilities for customers
  • Application Support: Closed-loop process with Oracle experts to solve problems quickly, along with root cause analysis to avoid problems altogether
  • Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
  • Service Level Agreements: Help desk and JIRA support platform with defined and documented escalation process during on-boarding process with established service levels and monthly application reports
  • IT Governance: Dedicated Account Managed to collaborate with planned changes (monthly or quarterly business needs), resolve

Appcare Managed Services Include

Administration and Support. Managing and maintaining application environments to ensure consistent performance and user support. This includes:
  • Supporting end user requests and troubleshooting functional and technical issues
  • Monitoring system performance
  • Administering basic functions such as security, business rules, application processes
Application Extension and Evolution. Providing enhancements and new functionalities to quickly respond to business needs and changes. This includes:
  • Rapidly understanding new business requirements and recommending efficient ways to address them
  • Developing new reports and business functionalities
  • Managing the patches and new releases to the production environment
Advisory & Architecture Services. Deriving value from your investment by providing insight, recommendations and driving user adoption. This includes:
  • Technical architecture and roadmap guidance
  • Recommendations on application improvements and performance
  • Insight into upcoming product releases
  • Innovative methods to drive user adoption
Choose the Best Services for Your Business

Flexible hosting services options. MindStream Analytics can provide hosting data center, provide support in your own or a third-party data center.

Unlock the Value of Your Software

AppCare Business Intelligence Managed Services helps you leverage MindStream Analytics' years of experience so you can better focus and direct our resources. AppCare Managed Services follows best practices to ensure that Oracle Business Intelligence customers accelerate business results, lower costs, and reduce risks.

These best practices include:
  • Proactive problem resolution and maintenance
  • Reusable processes and technologies
  • Seamless access to product, support, and software management expertise
  • Validated solutions
  • Engineered upgrade processes
  • Certified and audited processes
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MindStream Analytics is a leading consulting firm focused on helping clients improve business understanding and decision making. With years of experience in the analytics and Business Performance Management area, MindStream offers services ranging from software selection and implementation to best practices for financial planning.

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    Boston, MA 02215
  • Phone: 1-800-497-0151
  • Monday - Friday: 9:00 am - 6:00 pm
    Saturday - Sunday: Closed
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